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Orlando Patch 3 : Known Errors

This article presents notable known errors in  Orlando Patch 3, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Orlando Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0657450PRB1241406PersistenceCMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records.
KB0750004PRB1320637MID ServerA MID Server upgrade that includes a new JRE version will overwrite the cacerts file e.g. NP8/OP3/Paris
KB0815477PRB1370343Service PortalAngularJS attachment list operations can run an instance node out-of-memory
KB0813876PRB1371401DiscoveryScript Include 'DeviceL3Mapping' may trigger slow queries on CMDB
KB0823915PRB1384533Service CatalogMulti-row variable set data are deleted when the variable set is within a container
KB0859416PRB1391305Service PortalMobile:Sp logs shows duplicate entry for Cat Item View type
KB0826539PRB1404597Configuration Management Database (CMDB)Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2
KB0830942PRB1407010Agile Development When an INC is moved from the backlog back to the triage board, the original story is deleted and the data pertaining to original story is lost
KB0827747PRB1408516MID ServerMID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable
KB0832083PRB1412232Configuration Management Database (CMDB)Slow performance in the relationship formatter with a large number of orphan relationships
KB0832784PRB1414364MID ServerFile handle leak in SNMP target discovery
KB0852519PRB1416276Mobile (Classic)[Android only] Reference Fields not populating when selected in Classic Mobile Application v 5.0
KB0862452PRB1420648Flow DesignerMissing index on sys_flow_context.execution_id - slow flow.fire events processing by the Flow Engine Event Handler
KB0855821PRB1424794Service Catalog: SeismicThe date/time variable value is adjusted to the GMT time value for every update made on the RITM via Agent Workspace
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0683766PRB1241558OrchestrationPublished powershell activity command is cleared out when using a UI action that includes current.update()
KB0712998PRB1244056PersistenceConfigure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" message
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0722859PRB1272983Import / ExportDocument Viewer inline only works for PDF documents
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0832527PRB1298019Performance AnalyticsReporting: WCAG -Level A: Users are unable to access the Save drop down menu popup when voiceover is enabled
KB0713664PRB1303474PersistenceTables are set up for delete recovery when they should not be
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy
KB0725089PRB1321133Database IndexesLarge table optimization does not work in TPP when ignored index does not exist on the primary partition
KB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version
KB0728440PRB1327992Reporting[Security Bug] ACL Issue with Published Report
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0744908PRB1329337Cloud Provisioning and Governance (CMP)Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor
KB0750201PRB1330114Flow DesignerAction type snapshots are created with blank display names
KB0823092PRB1331004Asynchronous Message BusVirtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken"
KB0750180PRB1333813Project ManagementUnable to import MPP project file to a sub-project
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0818886PRB1346605Virtual Agent PlatformAll the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system"
KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clicked
KB0815838PRB1347170Domain SupportThe getMyGroups() does not work as expected in Domain-separated instance
KB0755203PRB1350354Core PlatformBusiness Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated
KB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference field
KB0759114PRB1354873Graph API[GraphQL] GraphQL $$parent$$ notation to access outer parent objects is not thread-safe
KB0815373PRB1356669Walk-Up ExperienceThe You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment
KB0777681PRB1358400Performance Analytics[FT closed for O - reflecting on Backport]The New York upgrade of the Performance Analytics (PA) content for Configuration Management (CMDB) may cause performance degradation
KB0781931PRB1358510DiscoveryHorizontal Discovery does not detect Extra IP address in the same discovery schedules
KB0781716PRB1359305PersistenceThe new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app
KB0778290PRB1361188AssessmentsChange Risk Assessment calculates incorrect normalised actual values not multiplied by weight
KB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]
KB0793158PRB1362706Performance AnalyticsPA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available"
KB0853074PRB1365752OrchestrationOrchestration using the AD activity pack can break after upgrading to Madrid
KB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus
KB0782890PRB1368118Platform SecurityThe Forgot Password flow is not working in scoped apps
KB0793177PRB1369986Performance Analytics[waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content
KB0788044PRB1371901Event ManagementIn New York, Event Management users who are running with the Statement replication mode will have corruption in the replicated data of ITOM Event Management
KB0861845PRB1373208Mobile PlatformMobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets
KB0827777PRB1374360PatternsThe cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates
KB0824042PRB1374484Edge EncryptionWhen multiple consecutive encryption tokens are present in the payload, the Edge proxy throws the error 'The Encryption Proxy detected an error'
KB0855624PRB1377588Platform LicensingSubscription Management shows paid store app tables as custom tables
KB0861879PRB1379117Advanced Work AssignmentIf a custom chat service channel is used, the Conversation Server does not handoff to the AWA live agent.
KB0793248PRB1379339Employee Service CenterService Portal - screen reader states there are 5 items in the header, but only 4 are available
KB0818932PRB1379787DiscoveryThe NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true
KB0793967PRB1380126DiscoveryDiscovery is causing IP address flapping
KB0825512PRB1380393Flow DesignerAn update to the field using inline script results in field value 'fd-scripted' when the flow If flow is executed for first time by user who doesn't have flow_designer or admin role
KB0819023PRB1381861On-call SchedulingSchedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped.
KB0815225PRB1384815ReportingBox reports with the 'Grouped by' field having multiple identical values in name field gives 'ERROR: Cannot generate the report. Chart series summary generation failed null'
KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check
KB0820122PRB1388587Service MappingAn incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services
KB0830008PRB1389445Performance Analytics[Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readers
KB0817926PRB1390666PatternsUnable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor
KB0819224PRB1392062Encryption/Cryptography'My Company Applications' will not load if the Key Management Framework plugin is installed in Orlando
KB0822692PRB1392249Connect ChatAttachments are not getting added to the Incident record when uploaded from the Virtual Agent chat.
KB0860250PRB1393772PatternsThe base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discovery
KB0822721PRB1394018Service MappingApplication Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true]
KB0825347PRB1396118Event ManagementError when upgrading Operator workspace to Orlando Patch 3: Internal Server Error (500)
KB0823261PRB1399892Agile Development Sprint Tracking is not showing the correct number of stories from Page 2
KB0827975PRB1402393PatternsDiscovery is consuming high CPU on target Windows servers due to the PostgreSQL pattern running find.exe
KB0823921PRB1402844Connect ChatWhen an agent clicks End Session on a conversation in Connect Chat that was initiated from Virtual Agent, the agent is logged out
KB0824447PRB1403224DiscoveryWhen converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out
KB0827942PRB1403259CloneClone - Excluding base TPC table doesn't exclude child tables extending it
KB0824471PRB1403837Software Asset Management Professional[SaaS] Salesforce integration profiles are not able to pull all different user types, such as Partner, Partner Community, Customer Portal User, etc.
KB0824645PRB1404335Store ITOM Content for DiscoveryAzure Resource Inventory pattern error "reference table cmdb_key_value is not a known CI Type" due to missing related entry
KB0831356PRB1405794Event ManagementAlert lists on workspace don't freeze when a checkbox or preview is clicked
KB0829781PRB1406241Store ITOM Content for DiscoveryAzure function pattern getting empty cmdb_ci_cloud_function
KB0830116PRB1406371Mobile iOS (non-classic)Dependency fields issue with choices
KB0832088PRB1406497Agent ChatUsers cannot see messages from an agent if the user initiates a new chat without refreshing the browser
KB0826461PRB1406629MID ServerMid Server fails to encrypt blank passwords after upgrading to Orlando
KB0827022PRB1406698Outbound MessagingErrors appear in the recently upgraded Orlando instances, impacting outbound HTTP/REST communication
KB0860153PRB1408188Virtual Agent PlatformThe Virtual Agent web client waits endlessly when an agent rejects the chat request
KB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers
KB0827313PRB1408638DiscoveryDiscovery scans remain active or get canceled at the max runtime due to multi-page pattern sensors not being marked as complete and incorrectly created records in the discovery_multi_page_optimistic_lock table
KB0827329PRB1408983Discovery3 generic Microsoft OIDs starting with 1.3.6.1.4.1.311.1.1.3. causing Windows servers to be re-classified as Computers, Printers, or Routers
KB0853010PRB1409119DiscoveryThe 'cleanUpCachedDiscoveryResults' results in performance issues with 'Expired Rollback Contexts' because of too much discovery_cloud_temp_results data
KB0828020PRB1410442DiscoveryPowerShell session leaks running the 'Tracked Files' section in the pattern when configuration files are located on a remote server
KB0832086PRB1410849PatternsThe JBoss pattern running 'Find' can cause a high CPU and stuck processes on the server being scanned
KB0830063PRB1411036DiscoveryThe utilization of scanDirectoriesForPattern in Pattern has issues regarding the 'find' command, causing CPU performance issues on the targeted machine
KB0829785PRB1411177PatternsUsing the 'find' command in patterns can cause high CPU and stuck processes on the server being scanned
KB0830515PRB1411582Lists'Uncaught TypeError: list.setOmitCount is not a function' error while loading or exporting the dashboard
KB0832192PRB1412917Automated Test FrameworkThe ATF step 'Apply Filter to List' takes a long time due to the related list being loaded prior to the from being rendered
KB0858518PRB1413462Flow DesignerFlow Designer 'Wait For Condition' can encounter a race condition leaving the flow stalled in the waiting state even when the condition is met
KB0832840PRB1416016Virtual Agent Lite for ITSMSearch result for catalog item link in Virtual Agent opens a broken page
KB0853013PRB1416199PDF GenerationExporting a record with a lot of data to a PDF takes too long to process in Orlando
KB0852991PRB1416749Automated Test FrameworkATF: The Client Test Runner deactivates itself during suite execution when a new test is both claimed and rejected by the same runner
KB0852445PRB1417104Store ITOM Content for DiscoveryNutanix pattern fails to gather all the data and is getting only first 100 records.
KB0852514PRB1417299Predictive Intelligence[ML] New data centers are missing from table [ml_dc_vip], which prevents access to the ML scheduler until an entry is added to this table OOB for each new data center that comes online
KB0858510PRB1419530Activity StreamTabs opened via list view in Agent Workspace do not unsubscribe from all their channels when the tab is closed
KB0858627PRB1419577MID ServerThe MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down
KB0861814PRB1419714Flow DesignerUpgrading from Madrid to Orlando causes issues with running flows
KB0855205PRB1420238Restore : Upgrading the instance to Paris after Instance Restore (Downgrading) causing instance unavailability
KB0855649PRB1420890Configuration Management Database (CMDB)Upgrading from New York to Orlando causing static .js and .css files to not load in some pages ( CSTASK100539 )
KB0855174PRB1421241Patterns[Microsoft SharePoint]: FQDN, IP Address, Category, Type fields are not discovered
KB0856342PRB1422481PatternsWhen we run a discovery against a Linux server its is not populating the related lists: CI IPs & DNS Name for CIs
KB0856340PRB1422489PatternsWhen we enable the property "glide.discovery.hostname.include_domain",it does not include the domain name in the CI name field
KB0855676PRB1424189Service MappingServices with >400K discovery messages can cause TransactionCancelledException: map never shows.
KB0860934PRB1428023Service MappingTag-based service - candidates might not be populated correctly in case there are several CIs with the same name
KB0858554PRB1429834MID ServerMID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe)
KB0858643PRB1430190ListsMultiple xmlhttp request causes performance onchange load for dependent choice list fields on form with is_searchable_choice attribute set to true
KB0860142PRB1431162ReportingIn reports, Variables cannot be selected from dot-walked fields to add to the query selector in Orlando and Paris. This used to work until New York
KB0860864PRB1433713Software Asset Management ProfessionalSome of the SaaS SKU identifier are pointing to incorrect product names or editions.
KB0860847PRB1434743Automated Test FrameworkATF: Certain events generated by a test (like text indexing) can cause the test to hang
KB0861098PRB1435863MID ServerMid Server DOWN due to false "expected service name" error, (1) if because of powershell issue the service name cannot be fetched or (2) if the 'case' of the Service Name not exactly matching between wrapper-override.conf and the running service/registry
KB0861828PRB1436659PatternsThe baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery
KB0862334PRB1438284Flow DesignerIf a dynamic flow flowlogic doesn't run at runtime, the operationsview errors out with "Cannot read property 'operationsOutput' of undefined"
KB0861929PRB1439161Seismic FrameworkThe agent session does not timeout if the Agent Workspace is opened due to the 'x-user-activity'
KB0862347PRB1439903Service PortalIn Portal, Time is showing Daylight savings time in Brazil
KB0523398PRB579732EmailEmail Client displays an empty window
KB0523900PRB581665Import / ExportImport Table creates columns with oddly truncated names and does not import data for some columns
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0549826PRB627257WorkflowRequest Item stage field not rendering in task list
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View instead
KB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_order
KB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables
KB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render

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Article Information

Last Updated:2020-10-22 22:00:17
Published:2020-05-09