For an Announcement, even though 'Type' is selected as only 'Banner', it shows up both on the banner and widget in Service Portal.

Steps to Reproduce

  • Make sure the Service Portal Announcements plugin (com.glide.service-portal.announcements) is activated.
  • Open any ServiceNow instance with NewYork version.
  • Create an announcement.
  • Select Banner as the type.
  • Open service portal.

Issue: You will see the announcement in banner as well as widget. Even though we only selected the banner in the type.

Expected behavior:
The announcement should be only in Banner as we have selected banner in the type field.

Actual behavior:
The announcement is in Banner as well as Widget.


Edit instance options for the widget on the page, and select "Widget" for the Type.

Related Problem: PRB1402387

Seen In

New York Patch 3 Hot Fix 1
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version


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Associated Community Threads

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Article Information

Last Updated:2020-05-08 15:37:04