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Description

For an Announcement, even though 'Type' is selected as only 'Banner', it shows up both on the banner and widget in Service Portal.

Steps to Reproduce

  • Make sure the Service Portal Announcements plugin (com.glide.service-portal.announcements) is activated.
  • Open any ServiceNow instance with NewYork version.
  • Create an announcement.
  • Select Banner as the type.
  • Open service portal.

Issue: You will see the announcement in banner as well as widget. Even though we only selected the banner in the type.

Expected behavior:
The announcement should be only in Banner as we have selected banner in the type field.

Actual behavior:
The announcement is in Banner as well as Widget.

Workaround

Edit instance options for the widget on the page, and select "Widget" for the Type.


Related Problem: PRB1402387

Seen In

New York Patch 3 Hot Fix 1
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-05-08 15:37:04
Published:2020-05-07