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Description

SSO users fails to login and gets redirected to external logout page

Cause

SSO source field in the users record was pointing to the sysid for which there was no IDP Record.
We saw the invalid sysid was updated via custom On-before script in transform map 'LDAP User Import'

Resolution

Updating the SSO source field of the users record with the correct idp sysid resolved the issue.

Article Information

Last Updated:2020-05-02 11:34:05
Published:2020-05-02