Notifications

49 views

Description

It isn't possible to associate a custom Search Resource / Resource Configuration / Similarity Definition with Agent Assist in Agent Workspace.

A custom Search Context can be created and can be configured to have more/less 'Additional Resource Configurations'. However, it isn't possible to create a Search Resource or a Resource Configuration record or modify the existing records.

Also, this is leading to be unable to add a custom Similarity solution of Predictive Intelligence to Agent Assist.

Steps to Reproduce

  1. Log in to an affected instance as an admin user
  2. Go to cxs_search_res_config_list.do and cxs_res_context_config_list.do

Actual behavior: The New button isn't visible for neither of the lists

Expected behavior: The New button is visible to create a custom resource (to add a custom Similarity solution)

Workaround

This is expected behavior and working by design in the current releases.


Related Problem: PRB1378599

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - ITOM - Cloud Management Google Cloud Connector - v1.0
SR - ITOM - Cloud Management Terraform Connector - v1.1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-03 06:41:23
Published:2020-05-01