It isn't possible to associate a custom Search Resource / Resource Configuration / Similarity Definition with Agent Assist in Agent Workspace.

A custom Search Context can be created and can be configured to have more/less 'Additional Resource Configurations'. However, it isn't possible to create a Search Resource or a Resource Configuration record or modify the existing records.

Also, this is leading to be unable to add a custom Similarity solution of Predictive Intelligence to Agent Assist.

Steps to Reproduce

  1. Log in to an affected instance as an admin user
  2. Go to and

Actual behavior: The New button isn't visible for neither of the lists

Expected behavior: The New button is visible to create a custom resource (to add a custom Similarity solution)


This is expected behavior and working by design in the current releases.

Related Problem: PRB1378599

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - ITOM - Cloud Management Google Cloud Connector - v1.0
SR - ITOM - Cloud Management Terraform Connector - v1.1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version


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Article Information

Last Updated:2020-08-03 06:41:23