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Multiple values for some fields in the XML files of RITM records - Support and Troubleshooting
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  • Multiple values for some fields in the XML files of RITM records
KB0823376

Multiple values for some fields in the XML files of RITM records


399 Views Last updated : Aug 10, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When viewing the XML file for 'sc_req_item' records some fields may appear to have multiple values.
(Administrators can view a records XML file by right clicking on the header and selecting 'Show XML'.)

For example, users may notice two sets of 'sys_created_by' / 'sys_created_on' and 'sys_updated_by' / 'sys_updated_on' fields that have different values.

Release

ALL RELEASES

Cause

  • This is expected functionality as the second values belong to related 'fx_price' records.
    These are used by the platform to calculate catalog item costs.
  • You can see the second set of values are for Price records because they are defined within '<fx_price>' & '</fx_price>' tags around the bottom section of the file.
  • Please find the screenshot below for the same as we see the 2 set of values 

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