Issue
If we have a custom agent workspace configured, The Compose Email form is not rendered exactly same as that of the OOB agent workspace.
Expected :
Actual:
Cause
Workspace Renderers are not added for the sys_email table.
you can verify the same using the link below
https://InstanceName.service-now.com/sys_aw_renderer_list.do?sysparm_query=workspace_config.nameLIKEAgent%20Workspace%5Etable%3Dsys_email&sysparm_view=
Resolution
Add an entry in the table "Workspace Renderers" (sys_aw_renderer) with table sys_email with custom renderer "sn_email_editor" resolves the issue.
