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Description

If we have a custom agent workspace configured, The Compose Email form is not rendered exactly same as that of the OOB agent workspace.

Expected : 

Actual:

Cause

Workspace Renderers are not added for the sys_email table.

you can verify the same using the link below

https://InstanceName.service-now.com/sys_aw_renderer_list.do?sysparm_query=workspace_config.nameLIKEAgent%20Workspace%5Etable%3Dsys_email&sysparm_view=

 

Resolution

Add an entry in the table "Workspace Renderers" (sys_aw_renderer) with table sys_email with custom renderer "sn_email_editor"  resolves the issue.

Article Information

Last Updated:2020-04-30 05:44:57
Published:2020-04-30