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Description

When having pop3 accounts, some incoming emails might fail at creation in ServiceNow with error "<MESSAGE_ID> was previously read and will be ignored" if the email glide.pop3.debug is enabled

The ignored emails need to have the same UID and the original have 'delete' set to false.

Steps to Reproduce

1 Set the sys_property glide.pop3.debug = true to catch the error.
2 Send 1 email to the instance with UID set to 1000001
3 Once recieved and processed, set deleted = false
4 Send 1 email to the instance woth UID set to 1000001, and email

When reviewing the Wrapper logs, it shows "<MESSAGE_ID> was previously read and will be ignored"
It should say "UID was previously read and will be ignored"

Workaround

Please set the column "delete" = true on the older email


Related Problem: PRB1384244

Seen In

New York Patch 2

Associated Community Threads

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Article Information

Last Updated:2020-04-28 15:46:11
Published:2020-04-28