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Description

Build information: NewYork/Orlando

Issue Description:
Edge (branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it. To trigger the css updated as expected, we need to add any blocks to different branch and then remove it from there, then the css on the redundant branch gets updated and shows the delete option.

Steps to Reproduce

Make sure "Glide Virtual Agent" plugin is installed.

1. Login to NewYork/Orlando Instance
2. Go to Virtual agent designer
3. Click "Add a Topic"
4. Provide the topic name in "Name" Field
5. Click on Save
6. Toggle the active button and make it ON
6. Click on Edit Topic Flow
7. Create the Topic as shown in the screenshot (Steps_To_reproduce)
8. Delete the "Bot Response: Text" and "Utilities:Decision" in "May be" branch
Now you will notice that there is no option to delete the "No" branch (Check the screenshot (No_option_to_delete)
9. Now delete the "Bot response: text" in "No" branch
Now you will notice the delete option in the "May be" branch (Option to delete)

Edge (branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it. To trigger the css updated as expected, we need to add any blocks to different branch and then remove it from there, then the css on the redundant branch gets updated and shows the delete option.

Expected behavior: We should be able to see the option to delete branch
Actual behavior: We are not able to see the option to delete the branch

I have attached the screenshot and screen recording for your reference.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

You can follow the workaround to delete the branch -

Edge (branch) which is redundant, doesn't get the css "removePromptButton" by default and hence you will not be able . to see the option to delete it.

To trigger the css updated as expected, we need to add any blocks to different branch and then remove it from there, then the css on the redundant branch gets updated and shows the delete option.


Related Problem: PRB1401344

Seen In

Orlando Patch 1
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SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
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SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Associated Community Threads

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Article Information

Last Updated:2020-04-28 16:46:04
Published:2020-04-28
No_Option_to_delete.pngOption_to_delete.pngVA_topic_steps_to_reproduce.png