Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Virtual Agent - Decision Branch (Edge branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it. - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Virtual Agent - Decision Branch (Edge branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it.
KB0823089

Virtual Agent - Decision Branch (Edge branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it.


995 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Build information: NewYork/Orlando

Issue Description:
Edge (branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it. To trigger the css updated as expected, we need to add any blocks to different branch and then remove it from there, then the css on the redundant branch gets updated and shows the delete option.

Steps to Reproduce

Make sure "Glide Virtual Agent" plugin is installed.

1. Login to NewYork/Orlando Instance
2. Go to Virtual agent designer
3. Click "Add a Topic"
4. Provide the topic name in "Name" Field
5. Click on Save
6. Toggle the active button and make it ON
6. Click on Edit Topic Flow
7. Create the Topic as shown in the screenshot (Steps_To_reproduce)
8. Delete the "Bot Response: Text" and "Utilities:Decision" in "May be" branch
Now you will notice that there is no option to delete the "No" branch (Check the screenshot (No_option_to_delete)
9. Now delete the "Bot response: text" in "No" branch
Now you will notice the delete option in the "May be" branch (Option to delete)

Edge (branch) which is redundant, doesn't get the css "removePromptButton" by default and hence user is not getting an option to delete it. To trigger the css updated as expected, we need to add any blocks to different branch and then remove it from there, then the css on the redundant branch gets updated and shows the delete option.

Expected behavior: We should be able to see the option to delete branch
Actual behavior: We are not able to see the option to delete the branch

I have attached the screenshot and screen recording for your reference.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

You can follow the workaround to delete the branch -

Edge (branch) which is redundant, doesn't get the css "removePromptButton" by default and hence you will not be able . to see the option to delete it.

To trigger the css updated as expected, we need to add any blocks to different branch and then remove it from there, then the css on the redundant branch gets updated and shows the delete option.


Related Problem: PRB1401344

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • VA_topic_steps_to_reproduce.png
  • No_Option_to_delete.png
  • Option_to_delete.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.