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Description

Shared Library Pattern "Windows Identity - Hardware Information" populate serial number
https://<INSTANCE>.service-now.com/nav_to.do?uri=sa_pattern.do?sys_id=2ba886d6dbc12200c06776231f96194b

Pattern "Windows OS - Desktops" used shared library

Out of the box:
3.10. Add Win32_BIOS.SerialNumber to temporary table
3.12. Add Win32_BaseBoard.SerialNumber to temporary table

To achieve customer's objective, we need to move step "Add Win32_BaseBoard.SerialNumber to temporary table" BEFORE "Add Win32_BIOS.SerialNumber to temporary table"

Steps to Reproduce

Discover windows computer

Workaround

Shared Library Pattern "Windows Identity - Hardware Information" populate serial number
https://<INSTANCE>.service-now.com/nav_to.do?uri=sa_pattern.do?sys_id=2ba886d6dbc12200c06776231f96194b

Use Pattern "Windows OS - Desktops" as an example, It used shared library above to retrieve the serial number

Out of the box the pattern step as below:
3.10. Add Win32_BIOS.SerialNumber to temporary table
3.12. Add Win32_BaseBoard.SerialNumber to temporary table

To achieve objective, we need to move step "Add Win32_BaseBoard.SerialNumber to temporary table" BEFORE "Add Win32_BIOS.SerialNumber to temporary table"

Following KB provide an information on how we can modify the steps.

NOTE: The KB is to use "Win32_BaseBoard.SerialNumber" while in this case, customer wants to use "Win32_BIOS.SerialNumber". As such, step "Add Win32_BaseBoard.SerialNumber to temporary table" should be BEFORE "Add Win32_BIOS.SerialNumber to temporary table"

https://hi.service-now.com/kb_view.do?sysparm_article=KB0783000


Related Problem: PRB1401280

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Rapid7 - London 2019 Q2 v.6.2.1
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

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Article Information

Last Updated:2020-09-14 12:01:30
Published:2020-04-28