85 views

Description

After the successful discovery of a Load Balancer, the following relationships can be seen to be created in the cmdb_rel_ci:

1)'Used by: Uses'  -> load balancer service(cmdb_ci_lb_service)  and the load balancer pool(cmdb_ci_lb_pool)

2) 'Runs on: Runs' -> load balancer service(cmdb_ci_lb_service)  and load_balancer(cmdb_ci_lb)


But the above relationships is not visible on the the cmdb_ci_lb_service CI Record in the relationship view.

Release or Environment

All

Cause

There is a 'cmdb_rel_filter' table where there are entries which filters out the relations for Load Balancers, their respective Service and Pools This is an OOTB (out-of-the-box) behaviour. 
Please refer the screenshot below:

The above filters out the relationships, restricting it to be visible on the CI Record although there are valid relations in the cmdb_rel_ci table.

Resolution

Set the 'active' field to 'false' for the entries related to Load balancer under 'cmdb_rel_filter' table for the upstream and downstream relations for the Load Balancer devices to be visible. The dependency map view will also be shown for the load balancer service records.



Article Information

Last Updated:2020-06-17 16:18:01
Published:2020-06-17