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Collector field shows a drop down choice in a report - Support and Troubleshooting
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  • Collector field shows a drop down choice in a report
KB0822729

Collector field shows a drop down choice in a report


495 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Two collector type fields are being shown differently in a report. One seems to expect a string input while the other one shows a drop-down choice type. 

Cause

In the dictionary of a colletor type field if you make the choice field "Dropdown with -- None --" it will show this field as a choice drop-down in a report. For example, if you make the watchlist in the incident table as a choice field "Dropdown with -- None --" it will show the field in a report as the following image attached below. This is compared to the "work note list" field.

 

Resolution

Change the choice to none if you want to input strings.


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