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Description

When creating a new Clone profile, it picks up all Exclude table configurations by default but it is missing few tables:

digest_properties
idp_certificate
saml2_update1_properties
sso_federation
sso_properties

From the slush bucket, it is not allowing to select these for exclusion.

Release or Environment

Orlando

Cause

These 5 tables were added to the exclusion list as a part of plugin "com.snc.integration.sso.multi". Ideally, these tables should be a part of the "System Profile" and any new profiles should have then had these tables in the exclusion list by default.

As these tables are missing from the System Profile, the tables don't get added to the exclusion of the profile by default.

Resolution

To add these tables to the exclusion list in your profile:
1. Delete these 5 tables from the Clone Exclude Tables list:
https://<instance>.service-now.com/clone_data_exclude_list.do?sysparm_list_mode=grid&sysparm_query=nameINdigest_properties,idp_certificate,saml2_update1_properties,sso_federation,sso_properties&sysparm_offset=

2. Now add these tables back to the Clone Exclude Tables using the new button on the list view of the table:
https://<instance>.service-now.com/clone_data_exclude_list.do

3. Once the tables are added back, these would now belong to global package and you should now be able to add these tables in the Exclusions list of your clone profile using the Edit button.

Note: If you had already cloned over using a clone profile which was missing these tables, you should rollback your previous clone and then submit another clone to have the records in your target instance in the expected state.

Article Information

Last Updated:2020-04-28 01:59:37
Published:2020-04-24