<h2>Many events are in pending status/Delay in Email Generation/ Task SLA completed but still its workflow is running</h2><br/><div style="overflow-x:auto"><div><h3>Description</h3><ul style="list-style-type: square;"><li>There were a lot of events pending and delays in email generation in the sys_email table.</li></ul></div><div><h3>Release or Environment</h3><ul style="list-style-position: inside; list-style-type: square;"><li>Orlando Patch 1.</li></ul></div><div><h3>Cause</h3><ul style="list-style-type: square;"><li>Event Management triggers the new incident and each incident has an alert which has task sla and then it has workflows.</li><li>For every hour, it created 1000+ new incidents for which task sla + workflows.</li><li>As a result, all their core functionalities, making use of events processing (including email processing, etc.,) are impacted.</li><li>For example, Events pending 3393016 - POP3 Status Processed 0 emails.</li></ul></div><div><h3>Resolution</h3><ul style="list-style-type: square;"><li>Check with the internal Event Management team on how to sort this out and of course this depends on the scenario if it's within organization or from ServiceNow team.</li></ul></div></div>