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Description

"Emergency Outreach Dashboard" does not work if you are logged into one specific node.
If you are logged in node 1, the "Emergency Outreach Dashboard" shows no data. The message "Report does not exist" is seen in each widget and no data is display anywhere.
If you are logged in node 3, the same dashboard shows data. All widgets show the expected information. So, there is no issue in node 3.

 

Release or Environment

New York Patch 7a

Cause

For some reason node 1 was out of synch. There was a SAML message indicating a redirect was not successful.

Resolution

ServiceNow restarted the node 1.

The "Emergency Outreach Dashboard" worked correctly in node 1 after the node restart.

 

 

Article Information

Last Updated:2020-04-23 06:45:33
Published:2020-04-23