Notifications

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Description

The authoritative DNS nameservers for the service-now.com are hosted with UltraDNS and Akamai.

Release or Environment

All ServiceNow releases

Instructions

If you're seeing any issues resolving service-now.com domains (instancename.service-now.com) please do the following:

  • Test resolving the domain (instancename.service-now.com) against well-known public DNS servers such as Google Public (8.8.8.8 and 8.8.4.4) and Cloudflare Public (1.1.1.1 and 1.0.0.1) DNS resolvers
  • Test resolving the domain (instancename.service-now.com) against one or more of the ServiceNow authoritative DNS servers (see ServiceNow Authoritative Nameservers)
  • Identify the DNS server that your network or OS is configured to use, and test resolving the domain (instancename.service-now.com) against that

ServiceNow Authoritative Nameservers

The list of authoritative DNS servers for the service-now.com domain as of early 2020 is below. You can find the current list at any time by visiting a site such as https://dnschecker.org/ns-lookup.php or by using the command dig NS service-now.com on any Linux/Unix/MacOS computer.



dig NS service-now.com
...
;; ANSWER SECTION:
service-now.com.    3600    IN    NS    edns140.ultradns.com.
service-now.com.    3600    IN    NS    ns1-98.akam.net.
service-now.com.    3600    IN    NS    edns140.ultradns.net.
service-now.com.    3600    IN    NS    aus1.akam.net.
service-now.com.    3600    IN    NS    usw1.akam.net.
service-now.com.    3600    IN    NS    usc4.akam.net.
service-now.com.    3600    IN    NS    use1.akam.net.
service-now.com.    3600    IN    NS    edns140.ultradns.org.
service-now.com.    3600    IN    NS    ns1-234.akam.net.
service-now.com.    3600    IN    NS    eur6.akam.net.
service-now.com.    3600    IN    NS    edns140.ultradns.biz.
service-now.com.    3600    IN    NS    use3.akam.net.

;; ADDITIONAL SECTION:
aus1.akam.net.        43812    IN    A    184.85.248.65
edns140.ultradns.biz.    36091    IN    A    204.74.67.140
edns140.ultradns.com.    41345    IN    A    204.74.66.140
edns140.ultradns.net.    36355    IN    A    204.74.110.140
edns140.ultradns.org.    38491    IN    A    204.74.111.140
eur6.akam.net.        22428    IN    A    2.22.230.64
ns1-98.akam.net.    21830    IN    A    193.108.91.98
use1.akam.net.        269    IN    A    72.246.46.64
usc4.akam.net.        43178    IN    A    184.26.160.65
use3.akam.net.        6122    IN    A    96.7.49.65
usw1.akam.net.        31546    IN    A    23.61.199.66
ns1-234.akam.net.    22423    IN    A    193.108.91.234
edns140.ultradns.com.    51291    IN    AAAA    2001:502:f3ff::28c


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Article Information

Last Updated:2020-04-22 23:04:16
Published:2020-04-23