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Clicking on a pdf file in Agent Workspace displays Preview not available - Known Error
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  • Clicking on a pdf file in Agent Workspace displays Preview not available
KB0822424

Clicking on a pdf file in Agent Workspace displays Preview not available


1993 Views Last updated : Aug 6, 2025 public Copy Permalink
KB Summary by Now Assist

Description

Clicking on a pdf file in Agent Workspace displays Preview not available

Steps to Reproduce

  1. Go to Agent Workspace Home
    2. Lists
    3. Incidents > All
    4. Select INC0000601
    5. Click paperclip on the right for the Attachments pane
    6. Click Browse and add a pdf file
    7. Once the box is shown in the Attachments pane, click the box to view the pdf and you will see "Preview not available..."

Workaround

This is expected behavior and by design in all currently supported releases.

 


Related Problem: PRB1341272

Potentially Seen In

There is no data to report.

Fixed In

Rome Patch 7
San Diego

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