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Description

While clicking on the "Preview This Record" icon next to the reference field that refers to Requested Item form, the page keeps loading/get stuck

Cause

This may happen on any table if there is no sys_popup view defined for that table and the default view has too many variables in its main form section.

 

If the popup view is not defined for a table, the system loads the default view on the popup.

If the popup has too many fields (e.g. 100 ) to load, it will take a long time. during that time, in the front end, the form will be stuck/loading.

 

It may also happen if one of those many records is taking the most time to load.

Resolution

To resolve this issue, create 'sys_popup' view for the RITM table and add only the required fields on the popup view.

Article Information

Last Updated:2020-04-21 02:06:15
Published:2020-04-21