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Description

When using the hyperlink "Open in designer" in any portal pages, the  Service Portal Page Editor is not loading, it remains blank.

Release or Environment

All

Cause

The issue is because the instance does not have a sp_portal with id=sp. In the UI action "Open in Designer", the portal name has been hardcoded as below: 
window.open("$spd.do#/sp/editor/" + g_form.getValue('id') + "/", 'sp_config'); 
However, if the sp portal cannot be found, we will see "sys_id" of undefined console error. 

Resolution

Ensure the "sp" portal URL exists or modify the UI Action accordingly.

Article Information

Last Updated:2020-04-20 11:50:19
Published:2020-04-20