Notifications

12 views

Description

Custom Agent Workspace, created through Studio is not accessible using the following URL:

https://<instancemname>.service-now.com/now/workspace/<workspaceURL>

Release or Environment

NewYork, Orlando

Cause

There is different behavior on OOB workspace and custom workspace.

In customer/live instances, there will be a company code/vendor prefix which will be added in the URL. As of now, once the workspace is created, there is no way to know what the URL to the workspace is unless it is copied down while creation.

Resolution

The correct/expected URL to access custom workspace will be similar as follows:
{base instance url}/x/{company code/vendor prefix - ie - value of the glide.appcreator.company.code system property}/workspace/{workspace_url field value from sys_aw_master_config record for the workspace}

Article Information

Last Updated:2020-04-17 08:22:18
Published:2020-04-17