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Agent Workspace loads a blank page, console shows "snComponentLoader is not defined" error - Support and Troubleshooting
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KB0821473

Agent Workspace loads a blank page, console shows "snComponentLoader is not defined" error


1434 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Agent Workspace loads a blank page, console shows "snComponentLoader is not defined" error

Release

New York

Cause

This happens when upgrading an instance from New York Patch 4 Hotfix 5 to new York patch 5. The reason is that NYP4H5 contains a higher Agent Workspace plugin version than NYP5, causing the application to break.

Resolution

To address this issue you must upgrade your instance to a higher Patch/Release. Ex. NYP5H4 or NYP7


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