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Description

Agent Workspace loads a blank page, console shows "snComponentLoader is not defined" error

Release or Environment

New York

Cause

This happens when upgrading an instance from New York Patch 4 Hotfix 5 to new York patch 5. The reason is that NYP4H5 contains a higher Agent Workspace plugin version than NYP5, causing the application to break.

Resolution

To address this issue you must upgrade your instance to a higher Patch/Release. Ex. NYP5H4 or NYP7

Article Information

Last Updated:2020-04-16 10:00:00
Published:2020-04-16