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Description

Anomaly map is not showing any metric after run anomaly test.(Operational Intelligence -> Anomaly Model Testing)

Cause

The "Metric Type" (ie: BitsInPerSecond) that use in Anomaly Test has the field "Anomaly Detection Action Level" value set to "Bounds" instead of "Anomaly Alerts"

 

Resolution

Check "Metric type" module (Operational Intelligence -> Metric Type)  

https://<INSTANCE_NAME>.service-now.com/sa_source_metric_type_list.do?sysparm_query=&sysparm_view=

 

Locate the metric use in Anomaly Test and set the "Anomaly Detection Action Level" field to "Anomaly Alert"

Additional Information

https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/event-management/concept/configure-level-anomaly-detection.html

Article Information

Last Updated:2020-06-16 21:32:42
Published:2020-04-27