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Description

The "New" button does not show up for Task list in Agent Workspace:

Release or Environment

New York and higher

Cause

The Out of Box New button Action Assignment record contains a Script Condition that prevents the button from showing up on Task lists.

 

Resolution

This was done to prevent users from creating task records directly on the task table. If you would like to show the button, simply remove the script condition.

Article Information

Last Updated:2020-04-15 08:39:30
Published:2020-04-15