The IntegrationHub Slack Spoke can be configured to send out specific fields from the record for which the message is being generated. This is achieved by specifying the table fields (like short_description, number, etc.) in the "Override Default Fields" configuration text box. If you want to specify a reference table field with dot-walk notation (like caller_id.name, parent.number, etc.) then any of the fields specified in the "Override Default Fields" text box is not included in the generated message.
Steps to Reproduce
Create a flow in flow designer to trigger a slack message as follow:
- Trigger: Created
- Table: Incident
- Condition: Priority is 1- Critical
Under the Actions section, add a new action as below:
- Select the slack spoke -> Post incident Details
- Enter the Webhook URL
- Incident = Trigger->Incident Record
- Override Default Fields = caller_id.email, caller_id.title
- Channel = Name of the slack channel where you want it to be posted
Test the Flow
There is no workaround available at the moment. Alternatively, you can duplicate the column data into the underlying record from the reference record if there is a critical business need but this is not recommended since it can cause data synchronization issues in the future.
Related Problem: PRB1388999