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Description

The IntegrationHub Slack Spoke can be configured to send out specific fields from the record for which the message is being generated. This is achieved by specifying the table fields (like short_description, number, etc.) in the "Override Default Fields" configuration text box. If you want to specify a reference table field with dot-walk notation (like caller_id.name, parent.number, etc.) then any of the fields specified in the "Override Default Fields" text box is not included in the generated message.

Steps to Reproduce

Create a flow in flow designer to trigger a slack message as follow:

  • Trigger: Created
  • Table: Incident
  • Condition: Priority is 1- Critical

Under the Actions section, add a new action as below:

  • Select the slack spoke -> Post incident Details
  • Enter the Webhook URL
  • Incident = Trigger->Incident Record
  • Override Default Fields = caller_id.email, caller_id.title
  • Channel = Name of the slack channel where you want it to be posted

Test the Flow

Workaround

There is no workaround available at the moment. Alternatively, you can duplicate the column data into the underlying record from the reference record if there is a critical business need but this is not recommended since it can cause data synchronization issues in the future.


Related Problem: PRB1388999

Seen In

Madrid Patch 10
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-04-21 02:35:32
Published:2020-04-15