Mobile apps show a screen that says 'ServiceNow Request would like to connect to your ServiceNow account on instance <instance_name>'
After clicking on 'login' button in the NOW Mobile /Agent apps, we often see an intermediate page that says 'ServiceNow Request/Agent would like to connect to your ServiceNow account on instance <instance_name>'
This screen contains 'Allow' / 'Deny' buttons. This is how the screen looks like:
The 'Now Mobile' app uses the 'ServiceNow Request' oauth_entity for authentication and the 'Agent' app uses the 'ServiceNow Agent' oauth_entity.
On any instance, if you add the column named 'Disable Consent Screen' for these two oauth_entity records in list view, it'll have the value 'true'. This means that we will NOT present this page asking the user to 'Allow/Deny' permission.
So when the value for 'Disable Consent Screen' is set as false for any of these two oauth_entity records, the additional consent screen appears.
- Navigate to oauth_entity.LIST from the application navigator.
- Add the 'Disable Consent Screen' field onto the LIST view by using Configure -> List View.
- Ensure that this field as true for both 'ServiceNow Agent' and 'ServiceNow Request', if it is false, set it as true and save the changes.