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Description

Mobile apps show a screen that says 'ServiceNow Request would like to connect to your ServiceNow account on instance <instance_name>'

After clicking on 'login' button in the NOW Mobile /Agent apps, we often see an intermediate page that says 'ServiceNow Request/Agent would like to connect to your ServiceNow account on instance <instance_name>'

This screen contains 'Allow' / 'Deny' buttons. This is how the screen looks like:




 

 

Cause

The 'Now Mobile' app uses the 'ServiceNow Request' oauth_entity for authentication and the 'Agent' app uses the 'ServiceNow Agent' oauth_entity.
On any instance, if you add the column named 'Disable Consent Screen' for these two oauth_entity records in list view, it'll have the value 'true'. This means that we will NOT present this page asking the user to 'Allow/Deny' permission.

So when the value for 'Disable Consent Screen' is set as false for any of these two oauth_entity records, the additional consent screen appears.

Resolution

  1. Navigate to oauth_entity.LIST from the application navigator.
  2. Add the 'Disable Consent Screen' field onto the LIST view by using Configure -> List View.
  3. Ensure that this field as true for both 'ServiceNow Agent' and 'ServiceNow Request', if it is false, set it as true and save the changes.

Article Information

Last Updated:2020-06-13 02:32:00
Published:2020-04-13