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Unable to submit record via Record Producer on portal - Support and Troubleshooting
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  • Unable to submit record via Record Producer on portal
KB0821114

Unable to submit record via Record Producer on portal


949 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Not able to submit records via Record Producer on the portal.

Following error can be seen in the browser console. error: message: "Cannot find function validateMaxRowCountMultiRowVS in object [object Object]." detail: "TypeError: Cannot find function validateMaxRowCountMultiRowVS in object [object Object]. (sys_ws_operation.4b9f0a8967101200d22b794717415a30.operation_script; line 45)"

Cause

While submitting the form, there is a 500 error at console as follows:
{"error":{"message":"Cannot find function validateMaxRowCountMultiRowVS in object [object Object].","detail":"TypeError: Cannot find function validateMaxRowCountMultiRowVS in object [object Object]. (sys_ws_operation.4b9f0a8967101200d22b794717415a30.operation_script; line 45)"},"status":"failure"}

The error is caused by an OOB Scripted REST Resource 'Submit a Record Producer' that came from the 'Service Catalog REST API (com.glideapp.servicecatalog.rest.api)' plugin. 

Resolution

To resolve this issue, repair the plugin.

  • Go to the 'Plugins' from the left navigator
  • Search for the 'Service Catalog REST API (com.glideapp.servicecatalog.rest.api)' plugin
  • Open the record and click on the 'repair' related link

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