When going to the following dictionary override, https://<your instance>, it is noticed that the reference qualifier seems to have a spelling error which is causing the reference qualifier not to function correctly.

Steps to Reproduce

NOTE: This dictionary override comes from : ITSM Roles - Request Management (do not activate, see plugin description). com.snc.itsm.roles.request_management
Confirmed in
New York Patch 5

1. Hop into an instance
2. go to

Notice the reference qualifier has the following "roles=it'll^ORroles=sn_request_write"


If you require the use of this dictionary override you can change the reference qualifier:

  1. Go to https://<your instance>
  2. Change the reference qualifier value from
  3. Save changes

Related Problem: PRB1393317

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version


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Associated Community Threads

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Article Information

Last Updated:2020-08-05 10:49:53