Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
KB Category shown for a user that isn't configured to see it - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • KB Category shown for a user that isn't configured to see it
KB0820679

KB Category shown for a user that isn't configured to see it


2806 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

A user with no role is able to see the knowledge article with a particular category even when "can contribute" user criteria is set for the knowledge base.

Cause

User was allowed read access to the knowledge base because "Can Read" user criteria was not set for this knowledge base and glide.knowman.block_access_with_no_user_criteria is set to false.

As clearly documented - https://docs.servicenow.com/csh?topicname=t_SelectUserCriteria.html&version=latest

When the Can Read user criteria for a knowledge base isn't set, the glide.knowman.block_access_with_no_user_criteria property value is further evaluated to determine read access, as explained in the following table.

If set to false - All users, including unauthenticated users, have read access to the knowledge base and the article-level user criteria are further evaluated

Resolution

  1. Go to knowledge base
  2. In the related list - "can read" , click edit or create new to provide a proper user criteria
  3. save and clear instance cache.
  4. test the issue.

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.