When the reference field has Dropdown with --None-- list specification, then users are not able to see the value when they switch to new report UI.

Steps to Reproduce

  1. Create a reference field in cmdb_ci_service table as below:
    • Type: Reference
    • Column label: Business Unit
    • Reference:Business Unit(business_unit)
    • Choice List Specification:
    • Choice: Dropdown with --None--
  2. Submit the form and Navigate Reports > Create New
    • Note: Create the report in Classic UI
  3. Data:
    • Table: Business Service
    • Type: List
    • Add this Filter Condition:
      • "Business Unit" is "IT"
  4. Save the report
  5. Click on "Switch to new UI"
  6. Click on the condition builder to see the filters

Actual Behavior: Not able to see the value of the reference filed in the filter.
Expected Behavior: Should be able to see the value of the field. Users can see the value in classic UI.


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Related Problem: PRB1360974

Seen In

Orlando Patch 3
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version


Fixed In

New York Patch 7 Hot Fix 1
New York Patch 8
Orlando Patch 5

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Associated Community Threads

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Article Information

Last Updated:2020-06-17 08:44:52