Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
The application 'Azure Pipelines' must declare a cross scope access privilege - Known Error
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • The application 'Azure Pipelines' must declare a cross scope access privilege
KB0820672

The application 'Azure Pipelines' must declare a cross scope access privilege


1526 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

After upgrading from Newyork to Orlando Release, see error in the platform when trying to open anything after API operation:


"Execute operation on API 'ImportLog.info' from scope 'Azure Pipelines' was denied. The application 'Azure Pipelines'
must declare a cross scope access privilege. Please contact the application author to update their privilege requests."

STEPS TO REPRODUCE:

Open any page from the left side navigation menu in the new tab(using ctlr+click). In the form header, there will be an error message displayed saying:

"Execute operation on API 'ImportLog.info' from scope 'Azure Pipelines' was denied. The application 'Azure Pipelines' must declare a cross scope access privilege. Please contact the application author to update their privilege requests."

Release

Orlando

Resolution

Create a Restricted Caller Access Privilege record by:

1) Navigating to System Applications > Application Cross-Scope Access

2) Click the New button and then add the following information:

Source Scope = Azure Pipelines
Target Scope = Global
Target Type = Scriptable
Target Name = ImportLog.info
Operation=Execute API
Status = Allowed

3) Submit


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.