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New York Patch 7 : Known Errors

This article presents notable known errors in  New York Patch 7, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see New York Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0727782PRB1242353PersistenceChanging the class for CIs from UI leads to the transaction cancellation and the deletion of few records
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids values
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0722859PRB1272983Import / ExportDocument Viewer inline only works for PDF documents
KB0690231PRB1277603ReportingPage freeze when trying to expand and collapse list of fields to dotwalk for available/selected fields on large table like cmdb_ci
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0715160PRB1296757DiscoveryDeadlock at DiscoverySensor (line 345) causes scheduler to overload or stick
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0719874PRB1312390DiscoveryCustomers can accidentally click on "Migrate Windows to Pattern"
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0725089PRB1321133Database IndexesList appears empty when large table optimization in TPP adds ignore index hint for cmdb$par index that doesn't exist in table cmdb
KB0748825PRB1326424Core PlatformDomain Separation: Choices display incorrectly in the Activities field on a form
KB0754350PRB1326958Platform PerformanceA large Cascade Delete may cause memory issues
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0752447PRB1341509Core PlatformThe GlideDate API is not honoring getDisplayValueInternal()
KB0793919PRB1342958Condition BuilderFilter criteria is no longer visible in the breadcrumbs due to URL limitations
KB0760270PRB1358846Password Reset ApplicationPassword Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition
KB0821242PRB1366334Service PortalService Portal - Agent Chat is broken when User Criteria and Explicit Roles are used
KB0793351PRB1368924Forms and FieldsThe 'Open in dependency views' button is not identified as a button by screen readers
KB0785047PRB1373497Performance AnalyticsScore and text index collection fails for monthly indicator
KB0818932PRB1379787DiscoveryNullPointerException when we use MID Configuration Parameter : "mid.aws.instance_profile_name" and set Mid Server Property : "mid.aws.sts.assume_role.disable_credential_caching" to true
KB0793967PRB1380126DiscoveryDiscovery causing IP Address flapping: Existing value is still changed by the Pattern to the IP we are scanning, and then changed straight back in an unwanted second update
KB0819023PRB1381861On-call SchedulingUsers overlap in schedule when 'To' 'From' dates are not set specific to user schedule being swapped.
KB0812355PRB1383335Flow DesignerRecord watchers without valid sys_IDs trigger the flow for every update in the table
KB0823161PRB1384244EmailSome pop3 incoming email messages might not get retrieved if the same UID exist on the email table
KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check
KB0817926PRB1390666PatternsUnable to run horizontal discovery on some linux machines due to a NaN value being passed to Linux/Unix Pre Sensor
KB0822721PRB1394018Service MappingApplication Map is not loading when "Service Analytics"feature is enabled [sa_analytics.rca_enabled=true]
KB0819928PRB1394390HTML EditorWhen adding an HTML editor (TinyMCE) to a form, an error appears in the console
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0635475PRB964769Performance Analytics***DO NOT USE FOR CASE ATTACHMENT, if there are questions on this PRB please create a TASK***

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Article Information

Last Updated:2020-04-28 22:00:37
Published:2020-04-08