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Is Rollback Action available in the Flow Designer - Support and Troubleshooting
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KB0820128

Is Rollback Action available in the Flow Designer


9342 Views Last updated : Jul 8, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Rollback Action in the Flow Designer

Release

All Versions

Resolution

Rollback in legacy Workflow is prone to error and must be reimagined. While we have rollback on the radar, it is not on our immediate roadmap for consideration. Customers interested in Rollback should implement via design pattern, by including Flow logic for validation/checking/tracking with a final conditional to determine if rollback is necessary, and call a subflow or include the automation logic to rollback the desired changes.

Related Links

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=eb3e4c82dba88410fff8a345ca9619ff&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests


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