When attempting to create or edit an existing Application Service, the page is blank. This is due to a wrong JSON parsing of the system property "glide.ui.date_format", causing accessibility issues to application services.
Steps to Reproduce
1. Login an Orlando instance.
2. Impersonate an itil user.
3. Change the user date/time preference to "Both": System Settings (Cog) -> General -> Date/Time = Both.
4. Load an Application Service map.
Uncaught TypeError: Cannot read property 'dateBoth' of undefined
This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.
The workaround is to avoid using the Date/Time user preference "Both", and change it to either "Calendar" or "Time Ago":
If the settings already do not show the "Both" option selected, check if the user has a custom user preference for glide.ui.date_format, and remove it:
Related Problem: PRB1388587