Zero width space () in inbound email gets translated to question markDescriptionZero width space (​) in inbound email gets translated to question markWe are seeing situations where certain versions of Microsoft Outlook insert "​" at the beginning of emails. This is the Unicode Character for ZERO WIDTH SPACE. ServiceNow is translating this character into a question mark which appears at the beginning of the comment.Steps to Reproduce 1) Log into a madrid patch 10 instance or any other instance's version which suspicions of be facing this issue.2) Create an email to the instance with the purpose of creating a new incident. 3) Ensure you include this string "​" in the body4) Inspect the content of the email body and the ticket created and its comment: ISSUE: You can notice "​" is being translated into a question mark:============================= EG: email Body:<p>​ line one.<br></p><p>line two.<br></p>Incident update to: ?This is line one.This is line two. =================================WorkaroundTo contact microsoft support and ask them how to avoid this translation, or how to sent the email as text/html only, so we will do the translation instead, orTo modify your inbound actions and use the HTML body instead. e.g. "" + email.body + "". Please fully test on development before making changes on productionTo educate your users that outlook is adding a question mark when a space is left before some strings.Related Problem: PRB1394500