Notifications

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Description

An assignment rule has been created which should run on the table 'incident'. This assignment rule works well when the incident is created manually in ServiceNow, but it does not work when the incident is created via Email.

Release or Environment

ALL

Cause

The assignment group is pre-populated

Resolution

The assignment rule will not trigger if the assignment group is already being set while submitting/creating the incident record.
As per OOB behavior, it will work fine if we do not fill the assignment group while submitting the incident record.


Additional Information

assignment rule

Article Information

Last Updated:2020-04-26 22:37:30
Published:2020-04-27