Description
Most articles are in the "Customer Service" knowledge base, and user want this knowledge base pre-selected when navigating to the dialog "Knowledge > Articles > Create New"
Release or Environment
New York +
Cause
This is a Customization of the "Create New" Module & modify the URL
Resolution
Go to Knowledge > Articles > Create New->Edit
Replace the link withURL:
/kb_knowledge_create.do?&sysparm_stack=no&sys_id=-1&sysparm_collection=kb_knowledge_base&sysparm_collection_key=kb_knowledge_base&sysparm_collectionID=7926d5dd1bff80501c6443f8bc4bcb71
This will allow you to go to the which KB Base you want (Replace sys_id as needed)
This is a sample customization and should be tested in Development first.