In the Service Portal Designer, the HTML widget does not contain the HTML editor after upgrading to Orlando. 


Steps to Reproduce

1.Create a Service Portal page.
2.Edit the page and select "Open in Designer."
3.Add an HTML widget to the page. 
4.Select the newly added HTML widget and click the edit/pencil icon.

Notice that it does not contain the HTML editor. This can be reproduced using any Browser.


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

If you are unable to upgrade, below a possible workaround:

1.Edit the page
2.Click on "try it"
3.On the HTML widget, get the Instance Option menu (Ctrl + right click)
4.Click on Instance Option.

The HTML editor will be displayed here. 




Related Problem: PRB1382073

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version


Fixed In

Orlando Patch 2

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-18 07:10:20