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Description

When user is sending email from the Email Client of an incident record, the FROM Address in the work-notes as well as sys_email record shows as "<>". Customer is pushing the from address from the script.

Release or Environment

Newyork

Resolution

Select "Script" in the From Generation Type under Sender Configuration of the email client template you are using. Refer below screenshot:

Article Information

Last Updated:2020-03-31 08:48:06
Published:2020-03-31