Issue
When ITIL user was trying to edit labels on Visual Task Board, the system displays message as "you do not have permission to update label" as shown in the below screenshot,
Release
Newyork, Orlando, and the latest releases.
Cause
Following OOB ACL's were de-actiavted on the affected instance, due to this ITIL users were unable to edit the labels on VTB.
- vtb_board_label/read => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=0630b8c77322230081e06502edf6a745
- vtb_board_label/write => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=ac60f8c77322230081e06502edf6a7a7
- vtb_board_label/delete => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=a1c68ef07323230081e06502edf6a795
Resolution
Activate the OOB vtb_board_label/read & vtb_board_label/write ACL's so that ITIL user can edit the labels on VTB.
