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Description

When ITIL user was trying to edit labels on Visual Task Board, the system displays message as "you do not have permission to update label" as shown in the below screenshot,

Release or Environment

Newyork, Orlando, and the latest releases.

Cause

Following OOB ACL's were de-actiavted on the affected instance, due to this ITIL users were unable to edit the labels on VTB.

  • vtb_board_label/read => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=0630b8c77322230081e06502edf6a745
  • vtb_board_label/write => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=ac60f8c77322230081e06502edf6a7a7
  • vtb_board_label/delete =>¬†https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=a1c68ef07323230081e06502edf6a795

Resolution

Activate the OOB vtb_board_label/read & vtb_board_label/write ACL's so that ITIL user can edit the labels on VTB.

Article Information

Last Updated:2020-06-15 06:36:43
Published:2020-03-31