In Orlando, when setting your user-specific date/time preference to "Both", you are unable to load Service Maps.

Steps to Reproduce

On an Orlando instance
Imperesonate a User, and change their date/time preference to "Both": System Settings (Cog) -> General -> Date/Time = Both
Load an Application Service map.

Expected behaviour: The map displays with all nodes and relationships
Actual Behaviour: You are stuck on "Loading Service Map..." , which never loads. Browser javascript console gives error:

Uncaught TypeError: Cannot read property 'dateBoth' of undefined


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The workaround is to avoid using "Both" and change date/time user preference to either "Calendar" or "Time Ago".

Related Problem: PRB1394622

Seen In

SR - IntegrationHub - JIRA Service Desk Integration r2 - v2.0.0
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35

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Article Information

Last Updated:2020-05-22 06:08:40