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Description

Using "Update with changes from CMDB" on an application service after adding the first entry point manually will delete the manual entry point

Steps to Reproduce

1. Create an application service and add a manual CI as an entry point.
2. Click on "Update with changes from CMDB".
3. The service becomes empty.


Workaround

(If you are able to upgrade, review the "Intended Fix Version" section below to determine the versions that have a permanent fix.)

Workaround: create a CI relation with the service as parent and the entry point CI as child. CI relation type does not matter.

 

For example:

1> Open cmdb_rel_ci table

2> Click on New button

3> Pick the application service as parent, pick the entry point CI as child, select type "Use End Point To::Use End Point From" (note you can use any other type)

4> Click on Submit

5> On the application service, try "Update with changes from CMDB" again

 


Related Problem: PRB1385593

Seen In

SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version

Paris

Fixed In

Orlando Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-05-28 14:31:58
Published:2020-03-31