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Description

Steps to Reproduce:
1. Initiate the VA widget in portal.
2. Wait for the VA bot to show the messages:
How can I help you?
You can type your request below, or use the button to see everything that I can help with.
3. Now provide some random keyword (ex - Hyderabad)
4. You get the below messages:
I am sorry but I didn't understand your request.
Please try entering your request in a different way. I'm currently better at understanding short sentences.
You can type your request below, or use the button to see everything that I can help with.

Release or Environment

All supported versions and releases.

Instructions

Navigate to sys_properties.list and search for the below properties:

  • com.glide.cs.no_topic_sorry_message
  • com.glide.cs.no_topic_found_message
  • com.glide.cs.general.top_selection_message

Modify the values in these properties to reflect on the virtual agent.

Article Information

Last Updated:2020-03-30 07:30:51
Published:2020-03-30