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Description

During reconciliation, ServiceNow is not considering latest version entitlements for the older version. As a result downgrade Software model licenses are not compliant. 

Release or Environment

All

Cause

Downgrade rights are created on the software models

Resolution

Downgrade rights are created on the software models. Reconciliation only honors the downgrade rights on the entitlements. Please make sure downgrade rights are created on the entitlements.

Article Information

Last Updated:2020-11-11 07:15:17
Published:2020-11-11