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Downgrade Software model licenses are not compliant after reconciliation - Support and Troubleshooting
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  • Downgrade Software model licenses are not compliant after reconciliation
KB0819635

Downgrade Software model licenses are not compliant after reconciliation


693 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

During reconciliation, ServiceNow is not considering latest version entitlements for the older version. As a result downgrade Software model licenses are not compliant. 

Release

All

Cause

Downgrade rights are created on the software models

Resolution

Downgrade rights are created on the software models. Reconciliation only honors the downgrade rights on the entitlements. Please make sure downgrade rights are created on the entitlements.


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