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Description

  • On ordering a catalog item (after clicking order now), the confirmation page is blank on ITIL View.

Release or Environment

  • New York Patch 4 Hot Fix 2

Cause

  • In sc_layout table the layouts
    1. Cart Preview Screen (Two Step)
    2. Order Status Screen
    were made active=false, hence the macros were not loaded and the screen was blank.

Resolution

  • Revert the Order Status Screen to true.

Article Information

Last Updated:2020-03-30 02:21:11
Published:2020-03-29