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Description

If there is a table in email client template and when you try to use that email client template extra br's are getting added when it is new line so final output looks as below

 

 

From above Screen shots we can see that there is additional <br> tags are getting added when we try to use that email client template other wise that email client template looks fine if we are not using as below

Release or Environment

All

Cause

2-3 years back there is an issue with the system property "glide.ui.escape_textso as a workaround that system property is set to false at that time to avoid the issues causing at that time, but later issues with that system property is resolved, so in instances where ever that system property is set to false now is causing this new inline extra <br> tags and causing the space as showed in above screen shots

Resolution

  • Go to sys_properties table
  • Search for system property "glide.ui.escape_text"
  • set it to true if it is set to false
  • Other workaround if you don't want to set it to true is to modifying the dictionary type of sys_email.body from type String to HTML

Article Information

Last Updated:2020-03-27 12:09:21
Published:2020-03-27