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Description

  • While Opening the Service Map from Event Management, getting error "Service Tree display was blocked.Services count exceeds the limit."

Cause

  • The Tree is too large
  • OOTB, there is a property that Limits the number of services displayed on Services Tree on maps. Once the limit reached, Services Tree will be blocked.
  • This is controlled using sa.service_tree.MAX_ITEMS_TO_DISPLAY property. It's a Type integer property with Default value as 7000 

Resolution

  • Increase the property value to some extent by following the below steps.

  • or if possible reduce the number of Services or restructure the tree if possible.

    Note: We do not recommend setting this property to a high number as it may have an impact on your performance and thus ServiceNow has set it to 7000 to avoid the same.

Article Information

Last Updated:2020-04-16 05:19:46
Published:2020-04-01