Notifications

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Description

You are unable to edit the list of affected CI's on random change requests.

Release or Environment

NY

Cause

This is the expected behavior, if the change is not in the new or assess state then it is hidden from the related list.

It is also removed from view if the user is unable to create affected CI's (itil role will resolve this).

Resolution

Make sure the user has the itil role and that the change state is new or assess.

Article Information

Last Updated:2020-03-25 12:50:05
Published:2020-03-25