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Description

Location map throws "This page can't load Google Maps correctly" error when using API key in the Google Maps properties (google.maps.key) without any Client ID populated.

Map is displayed in "development mode".

Release or Environment

MP4 and lower.

Cause

ServiceNow does not recognise the Google Maps API key provided in 'google.maps.key' property.

Resolution

The issue is fixed in New York Patch 4 and newer releases. Upgrade to resolve.

Additional Information

If upgrading is not possible and no Client ID is available, you should be able to set 'google.maps.map_page_version' to "helsinki" (KB0714778), and 'google.maps.client' property to "gme-servicenow" as a workaround.

Article Information

Last Updated:2020-03-25 04:00:48
Published:2020-03-25