After activating 'Incident Management - Core' plugin, if you do not get the new state model it is because the state choices are at a dictionary level and therefore not applied as the incident table already exists on the instance.
Steps to Reproduce
Activate 'Incident Management - Core' plugin.
The state choices does not contain the new state model choices.
You can follow the below workaround to get the new state choices -
- Goto sys_choice.list
- Import the attached sys_choice_incident_state.xml file
This will import the new state choices on you instance.
NOTE - You need to activate 'Incident Management - Core' plugin before importing the sys choices to get the functionalities related to these states.
Related Problem: PRB1376930