After activating 'Incident Management - Core' plugin, if you do not get the new state model it is because the state choices are at a dictionary level and therefore not applied as the incident table already exists on the instance.

Steps to Reproduce

Activate 'Incident Management - Core' plugin.

The state choices does not contain the new state model choices.


You can follow the below workaround to get the new state choices - 

  1. Goto sys_choice.list
  2. Import the attached sys_choice_incident_state.xml file

This will import the new state choices on you instance.

NOTE - You need to activate 'Incident Management - Core' plugin before importing the sys choices to get the functionalities related to these states.

Related Problem: PRB1376930

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2

Fixed In


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Article Information

Last Updated:2020-08-12 07:12:34