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Flow Designer did not send out e-mails as expected - Support and Troubleshooting
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  • Flow Designer did not send out e-mails as expected
KB0818879

Flow Designer did not send out e-mails as expected


375 Views Last updated : Dec 10, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The user has a Flow that should send out e-mails to users based on their time card information. Recently, this did not work and e-mails were not sent out.

Resolution

It was found that some changes had been made to the Flow and erroneous data pills were being utilized (there was a data pill referencing a step which no longer existed in the Flow).

It was noted that the action being performed relied on the information stored within the data pill. As a result of the data pill being broken, the functionality which was using it also broke.

Resolving the erroneous data pill fixed the issue.


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