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Description

You cannot open a survey on the Portal.

When you click on the survey title to open a survey on Portal, it shows a blank page.

Steps to reproduce

  1. Impersonate an affected user
  2. Open the Portal and check the 'My Surveys' section in the header.
    • https://<instance-name>.service-now.com/sp?id=my_surveys
  3. It shows a survey, but when openingit, it's blank.

Cause

The SPSurveyAPI script include is customized.

Resolution

Reverting to the OOB script resolves the issue.


Article Information

Last Updated:2020-03-23 09:22:55
Published:2020-03-23